The thing about e-mail writing is that physical cues are always missing.

Your tone can be misinterpreted on text which could lead to unnecessary conflicts.

From apologising to someone to being assertive in your mail around a certain issue, a whole range of miscommunication problems could come up.

You could, however use some neat tricks here. Using a certain phrase instead of another that is bound to be taken in a positive way ensures some of such sticky situations can be avoided.

The idea is to give a feeling of warmth through your apologies, accepting criticism the right way, asserting without being vague to get an accurate response.

Credits: Dani Donovan on Twitter

TO DO: Write “Thanks for your patience” over “Sorry for the delay” in your mail.

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